Innovation
More than just technology
It takes proven expertise to transform how claims and risk are managed
To successfully integrate technology into the claims cycle, you need the right people. For over 80 years, Crawford has helped carriers and self-insured companies solve complex claims and risk management challenges. Today, we are using our deep industry experience and trusted claims expertise to build a more efficient, data-driven and customer-focused future.
The Crawford technology portfolio includes proprietary tools developed in-house, as well as strategic partnerships with innovation leaders. This breadth of capabilities allows us to offer a tailored technology solution that meets our clients wherever they may be on their digital transformation journey. Most importantly, what we鈥檙e doing today will give claims professionals what they need to restore lives, businesses and communities faster and with greater empathy.
A better customer experience
Settle claims more quickly and improve the visibility of claim status.
Greater operational efficiency
Deliver more accuracy, lower cost and shorter processing times.
Richer data, better insights
Uncover trends, manage risk and deliver better outcomes.
Ease of integration
Connect seamlessly to technology solutions for any part of the claims lifecycle.
It鈥檚 clear that new technologies have the potential to dramatically declutter the insurance industry. To create effective digital solutions that simplify and optimize claims and risk management, however, you need the kind of deep expertise and trusted thought leadership that Crawford brings to the table.
Rohit Verma | Chief Executive Officer | Crawford & Company
Digital solutions for every part of the claims process
Data and risk
To help our clients meet their pre- and post-loss objectives, we offer a robust suite of risk management, data analytics and automation tools that reduce鈥痮verall cost and increase鈥痚fficiency in the claims management process.
FNOL and triage
We leverage technologies like intelligent document processing (IDP) and artificial intelligence (AI) to improve the speed and accuracy of triage decisions following the first notice of loss (FNOL).
Inspection and adjustment
Effectively assessing and managing a claim can be a complex process, which is why we offer an integrated set of turnkey digital solutions including drone technology,鈥痸irtual adjusting and inspection, and mobile applications.
Fulfillment and recovery
When a customer files a claim, they expect a fast, convenient resolution. Our digital fulfillment and recovery solutions accelerate speed-to-resolution and enhance customer experience while mitigating costs.
Key Investments and Initiatives
Driven by the industry鈥檚 brightest minds, delivering cutting-edge technologies and advanced data analytics for a smarter future.
Turvi
Funded by Crawford & Company, exemplifies Crawford's dedication to advancing technology in the insurance industry. Through innovative SaaS solutions, Turvi transforms the claims process by enhancing efficiency, accuracy and, most importantly, customer satisfaction.聽
Turvi's offerings include Digital Desk, streamlining workflows for faster resolutions; Asservio, optimizing estimating with error-reducing insights; and CoverAI, accelerating policy interpretation to improve consistency and decision-making. Turvi embodies future-driven technology, aligning with Crawford鈥檚 mission to set new standards in the claim鈥檚 ecosystem.
ConanTech
empowers organizations to unlock the full potential of their data through both consultative services and advanced software solutions. Offering turnkey technology solutions such as Data as a Service (DaaS), Software as a Service (SaaS), and Business Process as a Service (BPaaS), ConanTech supports industries with data unification, quality engineering, and analytics. Additionally, their consulting services help businesses develop in-house capabilities in areas like business analytics, digital transformation, and data strategy. Serving diverse sectors, including insurance, healthcare, private equity, and non-profits, ConanTech drives improved outcomes by enhancing data understanding and efficiency.
Key Technologies
Partner with us
To build a more efficient, data-driven and customer-focused future, we work with companies that are disrupting and decluttering claims and risk management.