Crawford & Company鈥檚 personal accident and fraud investigations team in Malaysia has been bolstered, with the appointment of locally well-known loss adjuster Murugan Kuppusamy.
Murugan brings with him 15 years of experience across personal accident, bodily injury, investigations, fraud detection, theft and motor claims, adding to the already strong local team.
Crawford Malaysia Managing Director Nathan Hannah said expansion of the team was aligned to what is an expanding area of the business.
鈥淲e are seeing more and more personal accident claims come through the doors, often involving multiple insurers, which may be a reflection of the current economic situation.聽In times like this we often see an increase in inflated or fraudulent claims as people struggle to keep up with the cost of living. Too often, personal accident and fraud investigations go hand in hand,鈥� Hannah said.
鈥淢urugan has a solid reputation for discreet, thorough investigations and of course upholding the highest ethical and legal standards in the process.鈥�
Hannah commented that with the war for talent a constant challenge, he was extremely pleased to secure top talent.
鈥淓xcellent people who are highly skilled at their craft are essential; our business relies on talented people who work efficiently, reduce indemnity spend and expert spend and ensure faster claim lifecycles to drive down the costs for our clients and to improve the claim journey for the insured.鈥�
Kuppusamy said it was Crawford鈥檚 global admirable reputation that attracted him to the company: 鈥淲hen working for an international company you know there will be the highest standards of compliance and professionalism and that鈥檚 what the insurance industry wants and demands, therefore I want to work for a brand that is committed to those things.鈥�
鈥淚 have a passion for investigation and problem solving, as well as training new adjusters and finding ways to keep them engaged and interested, so I am very excited to take on this leadership role as Head of the division,鈥� he said.
鈥淲hether it鈥檚 real or not, there is a perception around a lack of punishment or consequences around fraudulent claims in Malaysia which I believe increases the number of fraudulent claims in the industry.
鈥淚 am really passionate about evidentially supported denials where appropriate and the efficient finalisation of legitimate claims so policyholders can move on with their lives without a claim and uncertainty hanging over their head,鈥� Kuppusamy said.
