Podcast
Empathy-driven case management: Rethinking approaches to employee care
Host Marc Cunningham speaks with , Senior Corporate Risk & Insurance Manager at , whom he caught up with at RIMS RISKWORLD 2024. Kara shares her thoughts on employee care, industry misconceptions, and the strategic role of case management — particularly her commitment to proactive communication and continuous training in order to prevent client dissatisfaction and enhance relationships.
Join us as we discuss:
- How proactive problem-solving from account managers positively impacts client retention
- Using field case managers early in an injury claim process
- The role of personalization when engaging with injured employees